麥當勞®收集及使用個人資料私隱政策
(有關處理客戶查詢、 意見及投訴)
1. 一直以來,麥當勞致力讓所作的一切,由品牌﹑承諾以至顧客的私隱,均亳無例外地以我們尊貴的顧客為出發點。以此為原則,本個人私隱政策特別為我們對收集、使用、透露、保存及保護閣下因向我們查詢、提供意見或投訴時給予我們閣下的個人資料作出詳細說明。
2. 請閣下明白,閣下向我們提供有關閣下的個人資料是自願性質的,而我們在處理閣下的查詢、意見或投訴的過程中所收集的個人資料亦只會用於與該查詢、意見或投訴有關的用途,包括對該查詢、意見或投訴作出處理、核實、回應、調查及採取跟進工作。
3. 我們可能在麥當勞系統內分享使用個人資料資訊。麥當勞系統包括麥當勞公司、我們的特許經營人、子公司和關聯公司(不論在香港特別行政區內外)。當然,系統內任何機構使用這些資料都必須遵守本政策的規定。麥當勞可能聘請不同的公司或人士,包括代理機構或承辦商(不論在香港特別行政區內外),履行各種職責,例如提供營運、行政或專業服務或技術支援。這些公司或人士在履行職務時如有需要可能獲得或使用上述的個人資料。但是,這些公司或人士只能將個人資料用於履行其職務,不得用於其他目的,而這些公司或人士亦已向我們承諾遵守我們的保密責任。為了配合執行法律調查或遵守任何適用法例,麥當勞保留權利按照法律法規或法院要求使用或透露所需的任何資料資訊。
4. 我們致力確保閣下的個人資料受到安全的保護,因此我們將採取適當的措施確保閣下的個人資料不會未經授權地或意外地被他人取得或處理。我們亦將採取一切實際可行步驟確保閣下的個人資料只會被有需要履行其職務的雇員或人士取得及處理。
5. 我們只會在達到及完成上述目的所必需或在法例准許的保存時間內保留閣下的個人資料。
6. 閣下有權向我們查詢我們是否保存閣下的個人資料記錄及查閱該等資料。閣下亦有權要求我們更正閣下的不正確資料記錄。倘若閣下對麥當勞的私隱政策有任何問題或欲查詢個人資料記錄或更正個人資料,請按以下地址或電話號碼與我們聯絡:
麥當勞有限公司香港鰂魚涌英皇道979號太古坊多盛大廈36樓顧客關係部電話號碼: 2880 7300
7. 為任何目的,本政策以英文本為準。
Privacy Policy (Collection and Use of Personal Data) of
McDonald’s® Restaurants (Hong Kong) Limited
(Relating to the Handling of Opinions/Enquiries/Complaints of Customers)
1. At McDonald’s, we strive to do everything we can to respect the trust our customers have in our brand and our commitment to protect the privacy of our customers is of no exception. These principles relate specifically to the collection, use, release, retention and the accuracy and security of the personal information about our customers in relation to the handling of opinions, inquiries and/or complaints we received from our customers.
2. Please be advised that it is voluntary for you to supply to us your personal data. All personal data collected by us in the course of our handling of your inquiry, opinion or complaint will only be used for purposes which are directly related to the inquiry, opinion or complaint. Personal data provided to us are kept for the purposes of processing, handling, verifying, responding to, obtaining feedback from and taking follow-up actions on these inquiries, opinions and/or complaints, including the conducting of investigation of the matters being inquired or complained of.
3. McDonald's may share personal data within the McDonald’s Family. The McDonald's Family includes McDonald's Corporation, our franchisees, our subsidiaries and our affiliates which may be located within or outside Hong Kong. Members of the McDonald’s Family will comply strictly with these principles. Companies or persons including our agents or contractors, which may be located within or outside Hong Kong, may be engaged by McDonald's to perform a variety of functions, including providing assistance and support, and administrative, technical or professional services to us. These companies or persons may have access to personal data if needed to perform these functions and to achieve the purposes mentioned above. However, these companies or persons may only use such personal information for the purpose of performing that function and achieving these purposes and may not use it for any other purpose, and they have undertaken to protect the confidentiality and security of such information. We may also disclose your personal information to comply with law, regulation or law enforcement authority requests.
4. We are committed to protecting and ensuring the security of your personal data. We also use appropriate administrative, technical and/or physical safeguards to protect the confidentiality and security of personal data and prevent unauthorized or accidental access to or use of your personal data by third parties. We also take reasonable steps to limit access to and use of your personal data to those employees or other individuals who have a legitimate need for the information in the performance of their job responsibilities.
5. Your personal data will only be retained by us for as long as is necessary to achieve the purposes stated herein or is permitted by law.
6. You have the right of access to the personal data held by us about you. You also have the right to require us to correct or update such data. If you would like to update or correct such data, or have any questions about these principles, please contact us at
McDonald’s Restaurants (Hong Kong) Limited 36/F Dorset House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Attention: Customer Relations Department Telephone number: 2880 7300
7. For all purposes, the English version shall prevail.